Course curriculum

  • 1

    NP CALL MASTERY

    • [LINK] - CM NP Call Script

    • CM NP Call Script - Purpose & Overview

    • CM NP Call Script Breakdown

    • [?] - Question Handling Principles

    • [?] - Insurance Question Handling

    • [?] - "Are you INN or OON?"

    • "I can't do OON"

    • [?] - Cost Question Handling (Early in Call)

    • [?] - Cost Question Handling [Later in Call]

    • [?] - Location Question Handling

    • [?] - Treatment Question Handling

    • Treatments Next Level Provides

    • [?] - Diagnosis Related Question Handling

    • [?] - Appointment Question Handling

    • [X] - Disqualifying
  • 2

    POST-DV MASTERY

    • Post-DV Scheduling Script

    • Post-DV Scheduling Script Breakdown